FAQs

Frequently asked questions & answers

Which hello salzburg top excursion destinations are open all year round?
  • DomQuartier Salzburg
  • Hohensalzburg Fortress
  • Salzwelten Salzburg
  • Mauterndorf Castle
Which hello salzburg top excursion destinations are open in summer?

all - DomQuartier Salzburg, Hohensalzburg Fortress, Hohenwerfen Castle, Mauterndorf Castle, Salzwelten Salzburg, Hellbrunn Palace & Trick Fountains, Kaprun High Mountain Reservoirs, Werfen Giant Ice Caves, Salzburg Open-Air Museum, Grossglockner High Alpine Road, Krimml Worlds of Water

Which hello salzburg top excursion destinations are open in winter?
  • DomQuartier Salzburg
  • Salzwelten Salzburg
  • Salzburg Open-Air Museum (Adventroas, first two Advent weekends)
  • Mauterndorf Castle
  • Hohensalzburg Fortress
In which hello salzburg top excursion destinations are dogs allowed?
  • Hohensalzburg Fortress (in the outdoor area)
  • Hohenwerfen Castle
  • Mauterndorf Castle
  • Hellbrunn Palace & Trick Fountains (Dogs must be kept on a leash; dogs may only be taken into the palace exhibition if they are small enough to fit in a bag or on your arm)
  • Dogs are allowed at Grossglockner High Alpine Road and Krimml Worlds of Water, but must be kept on a leash
  • Kaprun High Mountain Reservoirs (own ticket and muzzle required for the bus)
  • Werfen Giant Ice Caves
  • Salzburg Open-Air Museum (leash compulsory in the whole area, a muzzle is also required on the museum train)
Which hello salzburg top excursion destinations are especially recommended for families with children?
  • Hohensalzburg Fortress
  • Hohenwerfen Castle
  • Mauterndorf Castle

(All fortresses/castles offer special audio guides, booklets and puzzle challenges for children)
 

  • Salzwelten Salzburg (ages 4 and up)
  • Hellbrunn Palace & Trick Fountains (Children's audio guides in English and German)
  • Kaprun High Mountain Reservoirs (Children's educational trail, regular summer program, children's festival in August)
  • DomQuartier Salzburg (Audio guide for children, special children's stations such as a photo-point with baroque costumes)
  • Salzburg Open-Air Museum (special audio guide for children, tractor exhibition, museum train, butterfly path, bowling alley, natural Kneipp facility, children's festival in September)
  • Grossglockner High Alpine Road (4 themed playgrounds)
  • Krimml Worlds of Water
Which hello salzburg top excursion destination offers sports activities?
  • Kaprun High Mountain Reservoirs (via ferratas, hiking and mountaineering)
  • Hohenwerfen Castle and Hohensalzburg Fortress can both be reached on foot
Which hello salzburg top excursion destination can be visited barrier-free or partially barrier-free?
  • Hohensalzburg Fortress (not all areas are accessible)
  • Hohenwerfen Castle (not all areas are accessible)
  • Hellbrunn Palace & Trick Fountains (the palace exhibition is only accessible via a staircase)
  • Krimml Worlds of Water
  • Grossglockner High Alpine Road
  • Kaprun High Mountain Reservoirs (barrier-free visits and participation in the guided tour possible with wheelchair)

  • Salzburg Open-Air Museum (wheelchair-accessible tables at the snack bars, ramps at the entrances of the houses where possible, last carriage of the museum train barrier-free)

At which hello salzburg top excursion destination is there a restaurant where you can eat?
  • Hohensalzburg Fortress (Burgschenke tavern & fortress restaurant)
  • Hohenwerfen Castle (Burgschenke tavern)
  • Mauterndorf Castle (Burgschenke tavern)
  • Salzwelten Salzburg
  • Hellbrunn Palace & Trick Fountains (inn at Hellbrunn Palace, Park Cafe)
  • Krimml Worlds of Water (bistro)
  • Grossglockner High Alpine Road (shops with bistros and restaurants along the road)
  • Kaprun High Mountain Reservoirs (Mooserboden mountain restaurant, two kiosks for small snacks, and the Fürthermoaralm)
  • Werfen Giant Ice Caves
  • Salzburg Open-Air Museum (historic inn with guest garden, pavilion and vintage bowling lanes)
At which hello salzburg top excursion destination is there a store?
  • DomQuartier Salzburg (with attached café for refreshments and snacks)
  • Salzwelten Salzburg
  • Salzburg Open-Air Museum (grocery store)
  • Hohensalzburg Fortress (2 shops)
  • Hohenwerfen Castle (Knights' Shop)
  • Mauterndorf Castle
Which hello salzburg top excursion destination offers premises for events?
  • DomQuartier Salzburg (in the state rooms of the Residenz, drinks in the terrace salon)
  • Hohensalzburg Fortress
  • Hohenwerfen Castle
  • Mauterndorf Castle
  • Hellbrunn Palace & Trick Fountains
  • Salzburg Open-Air Museum (Bundwerkstadel and Knotzingerhof with stable and parlor, Salettl Inn)
In which hello salzburg top excursion destinations are guided tours offered?
  • DomQuartier Salzburg
  • Kaprun High Mountain Reservoirs (tours of power plants and dams)
  • Hellbrunn Palace & Trick Fountains (themed tours)
  • Werfen Giant Ice Caves
  • Salzwelten Salzburg
  • Salzburg Open-Air Museum (themed tours, general guided tours and hands-on programs)
  • Hohensalzburg Fortress (extensive range of guided tours inside and outside as well as into hidden corners of the castle complex)
  • Hohenwerfen Castle (thematic tours, castle tours, tours through the special exhibition)
  • Mauterndorf Castle (guided tours and special theme tours, "Audience with the Archbishop")
Parking lots
  • Grossglockner High Alpine Road (all parking spaces along the road are free of charge)
  • Krimml Worlds of Water (combo ticket, free parking at parking lots P4 and P5 - P5 only for cars)
  • Kaprun High Mountain Reservoirs (free parking in the Kesselfall parking garage and on our own bus parking lot)
  • Hellbrunn Palace & Trick Fountains (Cars: € 2.00 for the first two hours, each additional hour € 1.00, daily maximum € 4.00; Coaches € 10.00 per hour, daily maximum € 50.00; Free parking for tour groups when visiting the Trick Fountains)
  • Werfen Giant Ice Caves (free of charge)

  • Salzwelten Salzburg (free of charge)

  • Salzburg Open-Air Museum (free of charge, also for buses)

  • Hohenwerfen Castle (free parking for buses and cars)

  • Mauterndorf Castle (free parking for buses and cars)

  • Hohensalzburg Fortress (paid parking for cars in the city garages; bus drop-off points in Nonntal & Paris Lodronstrasse)

Accessible by public transport
  • DomQuartier Salzburg
  • Hohensalzburg Fortress
  • Hohenwerfen Castle (get off the train in Pfarrwerfen)
  • Kaprun High Mountain Reservoirs (No. 660 bus operated by Salzburger Verkehrsbetriebe)
  • Hellbrunn Palace & Trick Fountains (No. 25 bus)
  • Werfen Giant Ice Caves (by train and bus)
  • Salzwelten Salzburg (by train and bus)
  • Salzburg Open-Air Museum (Postbus No. 180 from Salzburg or Bad Reichenhall, "Freilichtmuseum" stop right outside the museum)
Suitable for stroller
  • DomQuartier Salzburg
  • Kaprun High Mountain Reservoirs
  • Hellbrunn Palace & Trick Fountains
  • Salzburg Open-Air Museum
  • Krimml Worlds of Water
  • Hohensalzburg Fortress (individual areas)
  • Hohenwerfen Castle (individual areas)
  • Mauterndorf Castle (individual areas)
Bad weather
  • DomQuartier Salzburg
  • Hohensalzburg Fortress
  • Hohenwerfen Castle
  • Mauterndorf Castle
  • Werfen Giant Ice Caves (also suitable in case of bad weather)
  • Salzwelten Salzburg
  • Salzburg Open-Air Museum
Is there a common ticket for all excursion destinations?
  • SalzburgerLand Card
    - Hohenwerfen Castle and Mauterndorf Castle included
    - Salzwelten Salzburg (reduced price)
  • Salzburg Card
    - Grossglockner High Alpine Road
    - Krimml Worlds of Water
    - Hohensalzburg Fortress
    - Hohenwerfen Castle (reduced price)
At which excursion destination can I buy the ticket online in advance?

All (Kaprun High Mountain Reservoirs excluded)